Who We Are

HorsePal PRO ("we", "us", "our") operates the HorsePal PRO website and prediction service. If you have any questions about this privacy policy or how we handle your data, you can contact us at admin@horsepal.co.uk.

What Data We Collect

When you subscribe to HorsePal PRO, we collect the following information:

Account information: your name and email address, used to create and manage your subscription.

Payment information: payment details are processed securely by our payment provider. We do not store your full card details on our servers.

Usage data: basic server logs including IP address, browser type, and pages visited. This helps us keep the site running and identify issues.

How We Use Your Data

We use your data to:

— Provide and manage your subscription access
— Process payments and renewals
— Send you important service updates (e.g. subscription renewal, changes to the service)
— Monitor site performance and fix technical issues

We will never sell your personal data to third parties. We do not send marketing emails unless you've specifically opted in.

Legal Basis for Processing

Under UK GDPR, we process your data on the following bases:

Contract: processing your account and payment data is necessary to provide the subscription service you've signed up for.

Legitimate interest: server logs and usage data help us maintain site security and performance.

Data Sharing

We share data only with the following third parties, and only as necessary to run the service:

— Payment processor: to handle subscription payments securely
— Hosting provider: our servers are hosted in the UK

We do not share your data with advertisers, analytics companies, or any other third parties.

Data Retention

We keep your account data for as long as your subscription is active. If you cancel, we retain basic records for up to 12 months for accounting and legal purposes, then delete them.

Server logs are retained for a maximum of 30 days.

Your Rights

Under UK GDPR, you have the right to:

— Access the personal data we hold about you
— Request correction of inaccurate data
— Request deletion of your data
— Object to processing of your data
— Request a copy of your data in a portable format

To exercise any of these rights, or to request deletion of your account, contact us at admin@horsepal.co.uk. We'll respond within 30 days.

Cookies

We use a small number of cookies to keep the site working. Full details are in our Cookie Policy.

Changes to This Policy

If we make significant changes to this policy, we'll update the date at the top and notify active subscribers by email.